Choosing a Home Care Provider

Choosing a quality home care provider can be confusing and time consuming. Bayshore Home Health is pleased to provide a list of questions that will assist in this important decision.

General questions

• What kinds of services do you provide?
• What type of training has your staff received?
• How do you ensure the quality of your service?
• How do you evaluate your skills and abilities?
• How long have you done this sort of work?

Questions that Bayshore Home Health can answer with a 'yes'

• Do you provide a care plan personalized to my needs, highlighting the specific duties my caregiver will perform?
• Will you consult regularly with my doctor or family members regarding my care plan, if I wish?
• Will my caregiver be supervised by a nurse?
• Do you provide a complete list of the services you provide as well as their prices?
• Will you assist me in investigating funding options for my care?
• Will you help me submit my claims to my insurance company?
• Do you have a Quality Assurance method or program?
• Do you provide all financial arrangements in writing, with a copy for me?
• Do you provide services and answer calls 24 hours a day, 7 days a week?
• Do you ensure that your caregivers are bonded, insured and professionally licensed or certified?
• Do you pay CPP, EI and workers’ compensation insurance for caregivers who come to my home?
• Will you ensure my caregiver matches my needs, and provide a replacement if they do not?