Bilingual Single Point of Contact - Throughout the Province, QC

Date Posted:

Division: Bayshore Specialty RX

Job Type: Full-time

Employment Status: Permanent

City: Throughout the Province

Province: QC

Years of Experience: 3-5

Number of Positions: 1


  • English
  • French

Contact Email:

Bayshore HealthCare

Bayshore is an Equal Opportuity Employer. We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply.

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Bayshore HealthCare

Bayshore HealthCare is one of the country's leading providers of home and community health care services and a Canadian-owned company. Its services are purchased by government care programs, insurance companies, workers' compensation boards, health care organizations, the corporate sector and the public. The Bayshore brand extends across four business divisions: Bayshore Home Health (medical and non-medical home care and staffing services), Bayshore Specialty Rx (specialty pharmacy, infusion and pharmaceutical patient support services), Bayshore Therapy & Rehab (physiotherapy and rehabilitation services) and Bayshore Dialysis (dialysis centers). The company's goal is to enhance the quality of life, well-being, dignity and independence of Canadians of all ages. Bayshore HealthCare has been a recipient of Canada's 50 Best Managed Companies award since 2006.

Job Summary

To be a Bilingual Single Point of Contact offering reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a resource to physicians who are prescribing this medication and continuous support for patients for on-going telehealth, renewals, and coverage changes.

This position reports to the Pharmaceutical Program Manager or Team Leader

Duties and Responsibilities

  • Ensure patient has been enrolled through support program
  • Gather all pertinent and appropriate information from the prescribing physician to complete the necessary forms (private and/or provincial insurance) in a concise, organized and professional manner.
  • Liaise and advocate with third-party providers and provincial governments as necessary to determine coverage options.
  • Follow-up/advocate until a decision is received, ideally securing coverage for the patient.
  • Proactively offer counseling, advocacy and assistance for patients.
  • Work closely with the local sales representatives to support specific customer needs.
  • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
  • Provide updates to stakeholders as requested.
  • Potential for large amount of telephone support required along with occasional travel.
  • Participate in ongoing internal and/or external continuing education activities
  • Adhere to Bayshore Policies and Procedures
  • Report and document Adverse Events as per Pharmacovigilance Requirements;
  • Provide telehealth support and telephone follow up to patients at specific intervals as set out in the program SOP or SOW
  • Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
  • Complete other tasks as requested


  • Graduate of Registered Nursing Program or Registered Practical Nursing Program holding current registration from an accredited School of Nursing.
  • Up to date CPR/BLS certification
  • Specific oncology education (DeSouza certification an asset)
  • Ability to work independently and as a part of a team
  • Critical thinking and strong clinical judgment


  • Reimbursement experience 3+ years
  • Measureable experience working in an oncology setting, acute or community care.
  • Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.
  • Familiarity with the Special Authorization process for both public and private insurance in assigned territory.
  • Working knowledge of French language is mandatory.

Other Information

  • Strong Computer and Technical skills: Excel, Word, Outlook, tablets, web-portals/internet use
  • Excellent verbal communication skills and interpersonal skills
  • Established internet and home phone access from home office
  • Ability to travel; own vehicle required

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