Integrated Care Solutions
Getting you home. ICS partners with hospitals to implement client and family-centered holistic care models for clients transitioning from hospital to home.
Our Way
Mission
We are passionate and caring
About everything we do. About our time with clients, how we treat one another and the quality of our work.
Vision
We imagine being the difference
Each and every one of us has the ability to create special moments, both big and small. We constantly look for ways to make things better and “be the difference” in the lives of those we care for, work with and in our communities.
Our Values
We value compassion and reliability; team work and diversity; innovation, leadership and growth.
Core Programs
ICS offers the unique ability for a client to move seamlessly between each core service should their acuity or situation change
Transitional care units
Supporting clients as they transition from hospital to an interim short stay facility operated by Bayshore ICS
@ Home
Client and family centered care models providing full wrap-around services at home
Residential and community rehab, (NRIO)
Specializing in the assessment, treatment and care of individuals who have sustained a traumatic/acquired brain injury
In the News
Staff Testimonials
Client & Caregiver Information & Resources
Person & Family Centered Care
What is Person-and Family-Centered Care?
Lived-experience expertise + Health care expertise = Safer and more inclusive care
- Person-and family-centered (PFCC) care is an approach to care that means patients/clients and their families work together with the health-care team to decide on the best options fort the patient/client’s care.
- We empower patient/clients communicate their unique needs and goals; and work with them to plan and deliver care that meets those goals.
- It’s being curious! And treating everyone with respect and dignity as a unique individual with their own lived expertise.
- Accreditation Canada Standards have a strong focus on Person-and Family-Centered Care.
- Examples of Person-and Family-Centered Care:
- Including patients/clients and their families in designing the care plan.
- Asking the client what their personal goals of service are.
- Asking “Is there anything else I can do to support you?” prior to ending an interaction.
- Sharing complete and unbiased information in a way that people can understand
- Being open to receive feedback; and acting on feedback to improve.
We want to hear from you.
- If you have a compliment, concern or suggestion to provide, please e-mail ICSpatientexperience@bayshore.ca or call your Client Service Coordinator (CSC).
- Our Client Experience Team is here to support you! Contact the Client Experience Team directly, find the Statement of Client Rights and Responsibilities and information on how to become a Client and Family Advisor here: https://www.bayshore.ca/feedback/
Client Safety Incidents – Report it!
- At Bayshore, we take all client safety incidents seriously. If you experience a safety incident while receiving care from Bayshore, please report it to your care team immediately. If you are not able to contact a member of your local care team, please e-mail ICSpatientexperience@bayshore.ca or call your Client Service Coordinator (CSC).