Frequently Asked Questions

| Caregiver Support

General Company Information

What is Bayshore HealthCare?

A proudly Canadian company since 1966, Bayshore HealthCare is dedicated to enhancing the quality of life, dignity and independence of all Canadians. The Bayshore brand extends across four business divisions: Bayshore Home Health (medical and non-medical home care and staffing services), Bayshore Home Care Solutions (home care services for government care programs), Bayshore Specialty Rx (specialty pharmacy, infusion and pharmaceutical patient support services), and Bayshore Therapy & Rehab (physiotherapy and rehabilitation services).

For a more detailed description of each area, refer to our services section of our website.

How do I know Bayshore provides a high quality of care?

We are an ISO 9001 registered company, meeting internationally recognized standards for excellence in the delivery of service. Prior to hiring, our caregivers are thoroughly vetted, including background and reference checks. Once hired, they complete a rigorous training program and are bonded, insured and supported by a nurse, 24/7 to uphold the highest standards of care. Additional training and certification programs are held regularly.

Home Care Services

I need assistance for my aging parent who lives at home. Where do I start?

Looking into your options is a great start to the process. Take time to review available service offerings to see if they align with the needs of your senior loved one. Do they need assistance with daily tasks, or are their needs more advanced where they’ll likely need more supervision? We provide home care solutions that are personalized to meet the specific needs of your loved ones, created under the guidance of a dedicated care professional. Our care plans outline all the details of care or assistance required.

What are the benefits of aging at home?

There’s no place like home. Many seniors, whether they need short term or long term care, prefer remaining in a place most familiar to them – their home. By removing elderly loved ones from their home we often take away years of memories, relationships with neighbors and communities which can leave them sad, unhappy and isolated. Aging at home can be made easy, by understanding their needs and by providing the right home health care services.

What types of home care services do you offer?

We offer a wide range of Home Care Services including personal care, companionship, meal preparation, medication reminder, housekeeping, dementia care and fall prevention. Should you or a loved one require additional care after an illness, injury, surgery or hospitalization, we offer clinical home care solutions including nursing, serious injury care, wound care, palliative care, medical assistance in dying, physiotherapy and occupational therapy.

For detailed descriptions of our services, click here.

What is a free-in home consultation?

Prior to booking service with Bayshore, our clients receive a free in-home consultation to access immediate needs, gather an understanding of their current health situation, and assess any possible risks in the home to ensure our home care services can be conducted in a safe manner.

Contact a Client Service Representative at 1-877-289-3997 to book your free consultation.

If I book a free in-home consultation, do I have to purchase home care services?

No. Our in-home consultation is free, and is completely without obligation. You are not required to book service after a consultation if you feel that Bayshore is not the right choice for you.

Do I have to sign a long term contract with Bayshore?

No. You may cancel your services with us at anytime. We require 24 hours notice to cancel service without a fee.

Do you provide services in my area?

We have home care branches all across Canada, with over 11,000 staff members to provide our clients with quality care. To find a Bayshore location in your area, click here or simply call us at 1-877-289-3997 and we will be more than happy to connect you to your local branch.

Do you send caregivers to facilities such as retirement homes, long term care or hospitals?

Yes. We work with these facilities to provide services to clients who may require extra care.

Can I change caregivers?

Yes. Prior to starting service with us, a Bayshore Care Manager will visit your home, conduct an assessment and create a personalized care plan. When creating a care plan for you, we make every effort to provide a caregiver that best suits your needs and preferences, including cultural and language preferences. However, if you are not happy with the caregiver we have chosen, you can request a new caregiver at any time.

What other languages do your caregivers speak aside from English?

In order to meet the diverse needs of the Canadian population, Bayshore hires caregivers from many different ethnic and cultural backgrounds. We will do our best to accommodate specific language requests.

How are your services different from hiring a private caregiver?

Bayshore’s caregivers provide safe, effective, and exceptional client-focused home support services that are in accordance with our care plans, policies and high quality standards. Our caregivers are carefully selected from a large pool of candidates and go through a rigorous screening process to ensure they are of the highest caliber. All of our caregivers are bonded and carry appropriate insurance coverage including WSIB to provide you with peace of mind, and confidence in our care delivery.

Other Services

Do you offer infusion clinics for injection and infusion services?

Bayshore Specialty Rx has a network of infusion clinics across the country. These clinics provide a safe, convenient choice for patients who require injection or infusion services. Similar to a traditional hospital setting, our infusion clinics offer the highest level of safety, comfort and clinical expertise.

Bayshore infusion clinics employ best practice emergency protocols to ensure patient safety at all times. Each clinic is equipped with crash carts, infusion pumps and full resuscitation equipment. We specialize in oncology, immune-oncology, neurology, and rheumatoid arthritis.

We also offer services to support specialty pharmaceutical therapies for gastroenterology, dermatology, rare diseases and intravenous (IV) antibiotics. All of our clinics offer comfortable infusion chairs, access to free Wi-Fi, reading material and cable television. Our clinics have an appointment booking line for ease of scheduling, and our clinic managers are available to answer any questions you may have.

Contact us at 1-877-261-4940 or through email at for additional information.

Do you offer in-home infusions?

We are able to support off-site, in home administration of infusions and injections through an integrated patient care experience. Contact us at 1-877-261-4940 or through email at for additional information.

Do you offer physical and occupational rehabilitation services?

Bayshore Therapy & Rehab provides a wide range of physiotherapy, occupational therapy, speech-language pathology, rehabilitation services as well as occupational health and wellness services. All of our programs are designed to help you prevent and overcome injuries, illnesses, and disabilities. These services are delivered in your home or at your workplace or school.

For more information about the services Bayshore Therapy and Rehab provide, click here

Cost and Funding Options

How much will care services cost my family?

Each care plan is customized to suit your needs. Rates differ based on the type of care required and the city where you live. Call us at 1-877-289-3997 to determine your needs, and we will be happy to provide all the details. We will help you determine the right care for you or your aging loved ones.

Are home care services tax deductible?

Under certain conditions, home care services are tax deductible. We recommend you check with your tax advisor or Revenue Canada to determine if you qualify for a tax deduction.

Can I use my insurance coverage to pay for these services?

Every insurance policy is different, but we can help you to determine if our services are covered under your current plan. For more information, click here or call our team at 1-877-289-3997.

I am an existing client and would like to pay my bills. What are the payment options?

You can make a payment through your financial institution (in person or online), online through our Secure Payment page or by cheque. To learn more please click on “Make A Payment”.