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Patient Assistance Programs

We partner with pharmaceutical companies and healthcare professionals to deliver complex products to the marketplace. We can help increase market share through product, patient and physician support programs. Drive patient adherence to therapy with an integrated and efficient approach.

End-to-end management

We help manufacturers design and launch efficient patient assistance programs to help patients start therapy as soon as possible. We understand that navigating the Canadian healthcare landscape is complex, so we aim to simplify enrolment, reimbursement submissions, financial assistance, adherence, drug administration, dispensing and distribution. We keep our finger on the pulse of patient assistance programs with the goal of ensuring a positive experience for everyone involved: manufacturers, healthcare providers and ultimately, patients.

Patient journey

Patients and their families are supported throughout their journey. They receive education on their disease state, the medication administered, adverse effect management, symptom management and home safety tips.

The Bayshore patient journey

Specialty nursing for complex therapies

Patients receive care from highly specialized nurses specifically trained on the medications they administer and their related medical conditions. All nurses are Basic Life Support (BLS) certified, and all nurses in our infusion clinics are Advanced Cardiac Life Support (ACLS) certified. All nurses receive ongoing education to ensure the highest quality of care.

Nurses working with oncology patients also receive training through our partnership with the de Souza Institute.

Reimbursement and financial assistance services

Patients needing specialty drug treatments often need extra support and assistance. Securing coverage for specialty drugs can be confusing for patients and with submission requirements that may vary from payer to payer and province to province. Our patient support team takes extra care to help patients and healthcare providers navigate this process. Our team will assist with public coverage applications and handle special authorization submissions, denials and appeals to private and public payers.

In those cases where insufficient private and public funding creates a financial barrier for patients, we will work with the manufacturers to build automated copay and compassionate use solutions to further support patients. We investigate bridging and financial aid options to ensure patients are able to start therapy with no administrative delays. We also help drug manufacturers expedite public payer reimbursement and negotiations by leveraging private market data.

Achieve better patient outcomes through data

We design and customize reporting, dashboards and data extracts for manufacturers. We meet with manufacturers to understand their healthcare goals to provide business insight for continuous improvement and to optimize program performance to ultimately deliver the best patient experiences.

Our nurse portal is available to third-party clinics and nurses, and allows nurses to complete post-infusion reports and documentation on the spot. It features notification of infusion activity and validation of services performed for billing and audit requirements.

We also design and customize physician portal solutions to allow a one-stop reporting dashboard for healthcare providers. Completely customizable, it enables manufacturers to allow insight into the patient journey.

Infusion and nursing services

Many specialty therapies require administration intravenously or by injection. It’s critical that this process is done in a professional, safe and convenient environment. Our infusion clinic network and team of registered nurses offer an integrated approach.

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Clinical trial support

Our clinical trial support services include program managers trained on specific protocols, infusion pump management services, specimen collection and data collection and analysis.

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