Team effort to ease patient pain
A call was received on a Tuesday night at around 10 pm for an urgent infusion – required the very next day. The home visit confirmed with caller’s daughter for 9 am the next morning. During initial call, the daughter stated they will be ordering necessary supplies from local pharmacy. Our Client, diagnosed with end stage pancreatic cancer, was unable to keep food or fluids down, deteriorating and dehydrated. Client was advised by the local hospital to avoid coming in and try to arrange this service privately in own home.
We contacted a nurse trained on IV Therapy and placed her on standby and ready for next day service. The next morning our MCP completed the assessment with the family. The daughter called their family’s pharmacy, but due to COVID-19 – were out of supplies. We assisted in calling other pharmacies, but none had any supplies that day. The Vancouver Infusion Clinic was closed that day, however we contacted the Infusion Clinic Manager who ultimately authorized supplies to be picked up from the Surrey Infusion Clinic Location – and to confirm availability prior to pick up. We drove one hour round trip to obtain adequate supplies and delivered to client’s home, in time for service start that same morning at 11 am. Our nurse, was able to start this urgent service, on very short notice, in the comfort of the client’s own home. The whole team came together in time of need!
New Brunswick starts new home infusion patient with unique assessment process
An infusion nurse in New Brunswick figured out a way to start a new patient on her infusion treatment! The patient was nervous to have a stranger in the home during this pandemic, and the nurse was also nervous to see a new patient, not knowing the patient’s lifestyle and living habits. The nurse parked in the driveway, did the pre assessment questions over the phone from the driveway of the patient home, injected the patient at the entrance way and then parked in the driveway and monitored the patient over the phone. The patient’s spouse was present during the entire process, so even though the nurse was “monitoring” over the phone from her car, the patient was not physically alone. This innovative visit with limited contact put the patient at ease and she was really appreciative!