Residential and Community Rehab, NRIO > Overview

Overview

About Us

Our residential rehabilitation locations provide brain injury rehab programs, specializing in the assessment, treatment and care of individuals who have sustained a traumatic / acquired brain injury by increasing their level of independence.

Our program requires the active participation of our interprofessional team, clients (patients), their families, case managers, funding representatives, lawyers and other individuals who are responsible for the continued long term planning while consistently providing opportunities for further positive changes. Our residences are located in Etobicoke, Mississauga, and Hamilton. We also have a Support Living Apartment location in Toronto.

Man in wheelchair playing with kids are park

We foster timely and effective communication with the client, family, lawyer, insurer, case manager and the rehabilitation team members to establish what services the person needs to attain real and lasting results. From the initial assessments and treatment plan to the discharge planning phase, we are committed to the highest quality clinical outcomes and to bringing a team of professionals together to help each person achieve their rehabilitation goals. Our goal is to build a solid relationship with all members of the rehabilitation team and referral sources who represent our clients. Our programs are developed to meet the unique needs of each individual.

For more information
Call us at: 1 800 561 9158 / 416 231 4358 ext. 37122
or Email: info@nrio.ca

Our Programs

We offer customized treatment programs for every single person in each of our programs

Programs

Our Locations

Etobicoke

Etobicoke location It has a rich past and an even more promising future. A beautiful, 19th century building that once served as a farmhouse, our Etobicoke House is now home to the administrative headquarters. It functions not only as our business base, but as a clinic, offering group programming, an outreach center, a complete adult residential rehabilitation home, and a physiotherapy gym.

The Etobicoke residential program features several private bedrooms for ambulatory individuals with an acquired brain injury. Located close to transportation, schools, and community reintegration, the Etobicoke House offers its residents all the support of a care coordination team, inter-disciplinary regulated health care professionals and a community support system.

Residents and non-residents alike find a wealth of resources and services available through the Etobicoke Residence & Clinic, which emphasizes community involvement across every stage of treatment. From complex care to independent living to community reintegration, brain injury survivors can find the kind of care that addresses their specific level of need.

The following programs are available at our Etobicoke location:

Residential Programs
Dual Diagnosis
Community Programs
In-Clinic Services
Coma Stimulation (clinic setting)

Location Information:

Residential and Community Rehab, NRIO
59 Beaver Bend Crescent,
Etobicoke, Ontario M9B 5R2

Tel: (416) 231-4358
Fax (416) 231-9982
Toll free: 1-800-561-9158

Mississauga

Mississauga location When it comes to acquired brain injury, greater independence requires great effort. At the Mississauga House, our dedicated staff ensures that each individual receives the specialized care they need in order to make strides in their recovery. Residents of the Mississauga house find themselves steadily achieving personal goals and tackling daily challenges, all with the continued support of their care team as well as regulated health care professionals.

Located in Mississauga’s beautiful Lorne Park residential area, the Mississauga House offers a supported living environment for individuals with an acquired brain injury. In addition to all the amenities of comfortable home living, Mississauga Home features an in-house supported living apartment, four private rooms, and is wheelchair accessible.

Cooking, domestic upkeep, laundry, physical exercise. all the aspects of a healthy daily life, functional and quality of life are available to residents of the Mississauga House. By providing our clients with a home-like environment, we hope to encourage a greater range of skills and responsibilities that will be carried into their return to community living.

The local community plays a key role in the rehabilitation of Mississauga House residents. Regular clinic visits are available through our Etobicoke In-Clinic program, and hospital services. Throughout the year, residents also benefit from participation in many of Mississauga’s community activities and programs.

Our Mississauga location offers the following programs:

Complex Care
Slow-to-Recover/Minimally Conscious
Community and Outreach Programs
Residential Programs
Dual Diagnosis

Location Information:

Tel: (905) 278-2462

Email: mississauga-coordinator@nrio.ca

Hamilton

Hamilton location The Hamilton House occupies a special place in our history. As our first residential facility, it stands as a reminder of our hopes, our commitment, and our continuing tradition of unparalleled care. Today, Hamilton House offers a unique capacity for individuals facing complex care requirements that may include treatment for slow to recover conditions.

As a transitional step between hospital and home, the Hamilton House is staffed around the clock, 24/7 by rehabilitation professionals who are directly involved in each patient’s care. By maintaining a safe, stable environment, we’re able to provide a home-like setting that is conducive to genuinely effective care and rehabilitation.

Located atop the scenic escarpment that overlooks the city, the Hamilton House is a one story, five bedroom, wheelchair accessible home providing functional and quality of life care customized for survivors of acquired brain injuries. It offers the peace and comfort of a quiet residential setting, close proximity to Hospital, and easy accessibility to Hamilton’s many offerings.

Hamilton location Every interaction between client and staff yields a potential for greater recovery and independence, which is why we also incorporate community resources into each patient’s rehabilitation experience. Through collaboration with local organizations in and near Hamilton, our treatment team also integrates community involvement skills into each patient’s care plan, so that recovery gains can be accomplished through a broad set of interpersonal and social experiences.

The following programs are available at our Hamilton facility:

Complex Care
Slow-to-Recover/Minimally Conscious
Community and Outreach Programs
Residential Programs

Location Information:

Tel: (905) 318-8038

Fax: (905) 318-9449

Email: hamilton-coordinator@nrio.ca

Toronto

As the latest addition to our family of facilities in the GTA, our Toronto residence is located just one block from Lake Ontario in the residential Lakeshore area. This supported living program contains six independent apartments in a three story urban apartment house. It’s an ideal location for individuals returning to a fully independent lifestyle while continuing to draw on the local community support system and participating in our residential program. 24-hour support is provided and the clients have to be ambulatory. We can accommodate 4 clients at the Supported Living Apartment (SLA) program.

By forming core partnerships within local communities, each facility is able to offer a host of programs and services designed to meet the specific needs of brain injury survivors. By combining community offerings with the focused clinical care of the coordination team, each of our clients receive the kinds of opportunities that make recovery and functional rehabilitation a seamless part of everyday life.

Location Information

Tel: (416) 255-4032

Fax: (416) 255-6010

Email: sla-coordinator@nrio.ca

Testimonials

Our programs assist persons with moderate to severe brain injuries in increasing their level of independence. We are proud to make a difference in the lives of our patients and their families. Read more about what clients and partners have to say.

Outcome Study

Since 1999, we has conducted an Outcome Validation Study to evaluate the performance and quality of its services and programming. The study looks at various groups that we have serviced, as well as customer and staff satisfaction.

Over the years, the study has evolved to better measure the relevancy of rehabilitation as related to the challenges faced by our clients as they return to independence, family, work and school. An important component of the outcome study is the durability of the outcomes attained by clients over time.

Outcome Study Highlights (2019-2020)

Outcome Study Highlights (2020-2021)

Accreditation

In 1999, NRIO was a pilot project for Accreditation Canada, previously the Canadian Council on Health Services Accreditation (CCHSA). Prior to that time, NRIO was accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). In January of 2002, NRIO was awarded a three-year accreditation from Accreditation Canada, receiving renewal of accreditation in 2005, 2008, and 2011. NRIO was pleased to receive recognition for “The Leading Practices, Outcome Validation Study” in May 10, 2013 from Accreditation Canada. The last accreditation on-site survey was completed in September 2014, with Exemplary standing noted by Accreditation Canada. The recognition of NRIO compliance with standards at this level speaks to the excellence NRIO employees bring to the organization.

Effective 2018, ICS-NRIO became the ISO certified. NRIO continue following all the Accreditation Canada standards and procedures, integrating them into the ISO standards, and ensuring compliance with all accreditation requirements.

Thank you, NRIO!

Our son, JC, suffered a catastrophic brain injury as a result of a workplace accident in October, 2015. It was the beginning of a traumatic and difficult journey for him and ourselves, as parents. In his early thirties, it was shocking and so stressful to cope with the situation our son was in … no mobility on his right side (arm & leg), inability to speak, and unconscious for a good part of those early months. After three operations and 7 months in hospitals, followed by a 10 week rehabilitation program, his recovery was only in its early stages. At that time, our son’s mobility was very limited although he was able to use a wheel-chair and his speech was almost incomprehensible.

Luckily, NRIO was recommended to us for follow up. We spoke to Colleen, the director, who was not only supportive & easy to talk to, but experienced and knowledgeable about the path ahead for JC. She clearly described NRIO’s approach and predicted prognosis after a stay at NRIO … accurately as in turns out.

Our son arrived at NRIO’s Mississauga residence in July, 2016 in a wheelchair, with extremely limited speech capability and little ability to handle every-day living. A year later, he is walking with a cane or hiking sticks outside, and on his own inside. His ability to speak is impressive … he can now explain himself and how he feels … despite the fact that he cannot put names to things or people. And he has gained the ability and confidence to care for his own hygiene needs, do his own laundry and tidying of his room, grocery shopping with assistance and simple food preparation.

In looking back, NRIO was a godsend to our son and to ourselves. After dealing with the trauma of the accident and his long hospital stays, as parents we felt overwhelmed, and lacked the energy, knowledge and skills to deal with all our son’s multi-faceted needs. We have found NRIO to be extremely proficient at identifying and providing a myriad of resources necessary to support our son’s recovery. Their focus is the client, and they tailor each program to suit the personality and interests of each individual. For example, they increased the number of speech therapy sessions to ensure our son’s progress. They also found a woodworking programme which our son, a talented tradesman & qualified electrician, truly enjoyed as it made him feel “normal”.

One of the key reasons for success in promoting JC’s recovery, has been that, in addition to receiving excellent speech, occupational and physio therapy, rehabilitation therapists (RTs) provide follow-up practice and exercises according to the main therapist’s instructions, so that down time is limited. In our son’s case, he has always been an active person who needs to be busy. In addition, as in a home environment, and of utmost benefit, the RTs actively and personally engage with each client, whether by encouraging activities (walks, games, outings, etc.), talking and/or joking, or by just keeping the client company.

We also so appreciated the support given to us medically, as NRIO staff would attend doctor’s appointments with us to outline concerns they had witnessed, or accompany our son to hospital and remain with him for as long as was required when he suffered significant seizures. This was especially appreciated if we were unable to attend. NRIO kept us up to date at those times and provided us with relief knowing our son was being so well cared for.

As our experience at NRIO comes to end, we can only say that we are so grateful to have found them! Their staff has been nothing short of outstanding … in fact, there are too many to commend individually. Because of NRIO’s expertise and caring team, we are bringing JC home in a state that is so totally improved, that it is amazing. We cannot say enough about NRIO’s skilled contributions to JC’s rehabilitation progress and to our own peace of mind. We have no qualms is saying that NRIO is an incredible organization that is skilled at producing remarkable results, and we highly recommend them to anyone in need of brain rehabilitation. We know there is still a long recovery journey ahead for JC, but, because of NRIO, we have a good base from which to go forward.

We will be forever thankful for NRIO.

-Mr. and Mrs. C.-

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